This Privacy Policy ("Policy") describes how Jomivic Travel Agency ("Jomivic," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website and services. By accessing or using our platform, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information you provide directly to us, including but not limited to:

• Full name, email address, phone number, and postal address
• Passport details and government-issued identification (where required for travel bookings)
• Payment details and billing information
• Travel preferences and booking history
• Messages and correspondence submitted through our contact forms

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and browsing behaviour on our platform.

2. How We Use Your Information

We use the personal information we collect to:

• Process and manage your travel bookings and reservations
• Communicate booking confirmations, updates, and travel-related information
• Provide customer support and respond to your enquiries
• Process payments and prevent fraudulent transactions
• Comply with legal and regulatory obligations
• Improve our website, services, and customer experience
• Send you promotional offers and updates (only where you have consented)

3. Sharing of Your Information

Jomivic does not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share relevant details with airlines, hotels, cab operators, tour operators, and other third-party service providers solely to fulfil your booking.
• Payment Processors: Your payment details are shared with authorised and secure payment gateways to complete transactions.
• Legal Compliance: We may disclose your information where required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. All payment transactions are processed over secure encrypted connections.

While we take every reasonable precaution, no method of data transmission or storage can be guaranteed to be completely secure. We cannot guarantee the absolute security of your data transmitted to our platform.

5. Your Rights

Under applicable data protection laws in Nigeria, including the Nigeria Data Protection Act 2023, you have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data (subject to legal obligations)
• The right to withdraw consent to marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to remember your preferences, analyse website traffic, and improve our services. You may configure your browser to decline cookies, though some features of our website may not function correctly as a result.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Booking-related data may be retained for a minimum of seven (7) years to comply with Nigerian financial and regulatory requirements.

8. Changes to This Policy

Jomivic reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. We encourage you to review this Policy regularly to stay informed about how we protect your information.

9. Contact Us